Crews working to restore water supply to customers served by the Creagh Water Treatment Plant

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is advising customers served by the Creagh Water Treatment Plant in Gorey that operational issues have led to low reservoir levels this afternoon. 

Due to the depleted reservoir levels, customers in Clonattin and Ballymoney may experience a water outage or reduced water pressure. 

Uisce Éireann’s Padraig Lyng has assured customers that every effort is being made to restore a full water supply as quickly as possible.  “We understand the inconvenience of an unplanned outage and we thank customers for their support while normal supply is being restored.” 

He explained crews are on site and it is expected to have full supply restored by 10pm tonight. 

Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278. 

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number via the panel below.