Supply returning after successful repair of Old Dublin Road burst
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Update 15:30pm: Water supply is returning to normal for Uisce Éireann customers in the vicinity of the Old Dublin Road in Galway City who were impacted by an outage this morning.
Uisce Éireann crews have completed their repairs to a burst on a water main which caused supply disruptions and instances of low pressure for homes and businesses in the vicinity of the Old Dublin Road Lower, including Sáilín and Wellpark Grove.
Repairs were completed at approximately 2pm and supply is now returning to normal for impacted customers in the area.
Typically, it can take three to four hours for normal supply to be fully restored to all properties after an unplanned outage. Customers located at the end of the network or on higher ground may experience longer restoration times as the system recharges.
Uisce Éireann’s Teresa Burke thanked customers affected by the unplanned outage for their patience while repairs were in progress.
“We understand the frustration that can be caused by unplanned service disruptions, and we thank customers for their understanding,” said Teresa.
“Our crews worked as quickly as possible to repair the burst and restore supply, and normal service is now returning to impacted customers.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.
Previous Updates
Uisce Éireann crews are responding to a burst on a water main on the Old Dublin Road to the east of Galway City, which is affecting supply to customers in the area this morning.
Uisce Éireann customers in the vicinity of the Old Dublin Road Lower, including Sáilín estate, may be experiencing disruptions to their supply this morning as a consequence of this burst. Customers in Wellpark Grove may also be experiencing low pressure.
Crews have mobilised to the site of the burst to commence repair works. It is estimated that repairs will be completed by 3pm this afternoon.
Typically, it can take three to four hours for normal supply to be fully restored to all properties after an unplanned outage. Customers located at the end of the network or on higher ground may experience longer restoration times as the system recharges.
Teresa Burke of Uisce Éireann Asset Operations said that all efforts will be made to restore supply to impacted homes and businesses as quickly as possible.
“We acknowledge the frustration and inconvenience caused by unplanned outages, and we thank impacted customers for their understanding as our crews work to repair the burst and restore full supply as soon as possible,” said Teresa.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.
Water Service Updates
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