Water returning to normal for customers in Ardloman following burst
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply is returning to normal levels for Uisce Éireann customers in Ardloman after the successful repair of a burst water main.
Uisce Éireann crews located and repaired the burst main and water is now returning to impacted customers. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.
Pierce Faherty of Uisce Éireann thanked affected customers for their understanding while these repair works were being carried out. “Uisce Éireann acknowledges the disruption that can be caused by an unplanned outage such as this one and we wish to thank customers in the area for their patience while these repairs were underway.”
Uisce Éireann is committed to investing in the upgrade of drinking water infrastructure across the Galtee Regional Water Supply Scheme and are continuing to upgrade some of the most problematic water mains in the area. This includes ongoing works to replace almost 8km of old and damaged water mains with new modern pipes between Ardloman Reservoir and Shronell.
Separately, an additional 6.2km of water main has recently been replaced between Thomastown and Ballymacaddy. These works will result in a significant reduction in the instances of bursts and outages impacting the local community.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.
Previous Updates
Uisce Éireann crews are working to repair a major burst in Ardloman and restore water to customers affected.
Customers in Ardloman, Mount Bruis, Shronell, Lattan, Cullen, Monard, Limerick Junction, Emly Road, Galbally Road, Kilross, Emly, Kyleen na Galbh, Golden Mile and the surrounding areas may be experiencing a disruption to their water supply as a result.
Uisce Éireann’s Pierce Faherty has assured customers that every effort is being made to restore a full water supply as quickly as possible.
“We understand the inconvenience of an unplanned outage and we thank customers for their support while our works continue.”
Repairs are expected to be completed by 11pm tonight (Thursday). Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.
To ensure the safety of the crews carrying out the repairs to the burst and the safety of the public, traffic management will be in place and will be clearly signposted.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.