We're working to restore water to customers in Kilcash

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to restore normal water supply to customers in the Kilcash area following reduced capacity at the source supplying Kilcash Water Treatment Plant as a result of high demand.

As a result, some customers may be experiencing low water pressure or intermittent outages. Uisce Éireann crews are actively monitoring the situation and every effort is being made to maintain supply and restore normal service levels as quickly as possible.

Some customers may continue to experience disruptions to their water supply until 12 noon on Tuesday, 5 August. To support affected customers, an alternative water supply has been put in place outside Kilcash National School. Customers are reminded to use clean containers when collecting water from tankers and, as a precautionary measure, to boil water before consumption.
 
Uisce Éireann’s Anthony Phelan assured customers that every effort is being made to restore a normal water pressure as quickly as possible.

“We understand the inconvenience of a disruption to the water supply, and we thank customers impacted for their support while we work to restore full supply.  Our crews are working to reduce the impact; however, some customers may experience an interruption to their supply until the restoration works are completed,” said Anthony.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.  

Customers can check their supply zone in advance by visiting the Supply and Services section of the website.

For updates, please see the water supply and services section of our website and enter the following reference into the search bar: TIP00117573

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer, or as an alternative contact, visit the Vulnerable Customers section. 
 
The Uisce Éireann Customer Care team is available 24/7 on 1800 278 278, and customers can also contact us on X via @IWCare with any queries. For the latest updates, please visit the Water Supply & Service section.
 
Uisce Éireann also offers a free text alert service providing real-time updates for local water supply issues. Customers can sign up using their Eircode and mobile number via the panel below.